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2/13 Centre Way, Croydon South, VIC 3136
03 9761 7607
0415 303 763
FAQ

Why do I need a sign for my business?

There are many reasons, the most primary of these being:

Signs are the most effective, yet least expensive, form of advertising for the small business.

A sign is your introduction and handshake with those passing by, identifying your business to existing and potential customers.

Signs are always “on the job” for you, advertising 24 hours a day, 365 days a year.

People often judge a business by how it looks on the sign.

Many merchants increase their business measurably just by adding a good sign. Conversely, many have gone out of business because they simply were not identified well, so not enough potential customers knew of their existence. As one sign industry professional put it, “A business without a sign is a sign of no business.”

We live in a mobile society. You need to constantly replace lost customers by attracting new customers.

What is the most effective sign for my business?

The answer here will vary somewhat depending on your business, location, and other factors. In general, following these guidelines will increase the effectiveness of your sign.

The best sign for your business is a sign that will attract the most customers and project the image you desire.

Your sign must be visible and easy to read for people who are driving and walking past your business.

Your sign must be attractive and appropriate for your type of business.

A sign will serve to remind existing customers of your business and location, and provide new customers with a valuable visual indicator about the products or services you offer.

Your sign should be as large as allowable for your location.

Additional in-depth material is available in the “Evaluating Your Signage Needs”

Do I need a lighted sign?

Possibly, as we no longer live in a 9-to-5 society, and people will drive past your business location 24 hours a day. With a lighted sign, you have an opportunity to communicate with your existing and potential customer, even when your business is closed.

Large corporations create “top of the mind awareness” when they constantly and consistently present their name, corporate logos, and products until their name becomes a household word and their corporate logos or graphics become synonymous with the corporation’s name. With a lighted sign on display 24 hours a day, the small business owner has the opportunity to create a “top of mind awareness” in their local community. (See the related question about ‘branding’ a location.)

What should my signage say?

A successful sign will communicate effectively and concisely. Therefore, here are some general guidelines:

In as few words as possible, clearly communicate what you are selling.

A picture depicting your product or service adds impact and clarity.

Present the image you want to project that will attract customers and entice them to stop, shop, and buy.

Determine the best sign type, size, colors, and placement, keeping in mind what the sign will look like from the street and sidewalk. The proper design of your sign is critical to its effectiveness.

Crowding the sign with too many words or lines of text makes it impossible to read from a distance. Use as few words as possible. In general, not more than 5-7 words, with 3-5 being ideal.

Don’t try to sell your customers with the sign – save that type of information until they are in your place of business. People are looking through a windshield, in traffic, day and night and in all types of weather. Help your customers both see and read your sign easily.

In addition to this answer, be certain to review the information available in the Design Tips section.

How do I effectively “brand” my business location?

As a business owner, one of the primary goals of your signage is to create “brand” recognition for your business in the community. National companies use their signage, architecture, and logos in every type of advertising they do, thereby reinforcing their corporate image and creating a “top-of-the-mind awareness” with consumers worldwide.

To do this, use your company logo or graphic on all of your signs, stationery, uniforms, company property, vehicles, etc. Repeated viewing of your company’s logo, especially on your sign, will help “brand” your business and location, and create “top-of-the-mind” awareness for your existing and potential customers.

Is signage expensive?

Signage is the least expensive, yet most effective, form of advertising for independent and national retail businesses.

You pay for the sign once and it works for you 24 hours a day, 7 days a week for years. Use of other media requires paying month after month and you never have the benefit of ownership. You also have no assurance that you’re reaching potential customers.

From a business owner’s perspective, a sign should not be viewed as an expense, but as a capital investment. When you factor in your return on investment, signs are not expensive. An effective sign will most likely pay for itself many times over.

The price for signage will vary greatly depending upon the size, design, style, manufacturer, and mounting type.

How can I determine whether my current sign is effective, or what should be changed?

As with measuring a new sign’s effectiveness, evaluating your existing signage will require assessing readership. You can conduct simple “customer surveys” in which you ask your customers a series of questions about your existing signage, such as the words, colors, and size, and whether they can even recall what it looks like from memory. Open discussions like this, with your customers, will provide valuable insights. You may discover that customers remember the graphic or image on the sign, but not the business name, or maybe it’s the color that stands out in their memory. Listen closely and carefully, because these are answers that can help you determine not only the effectiveness of your existing sign, but also suggestions about what you might do differently with a new sign.

Tip: Remember to thank your customers for their time and input after the survey with a tangible item that further reinforces your business’ product or service. You might extend a discount for future services, or present them with a gift related to your business (a mouse pad from a computer store, a coupon for the daily special from your cafe, or similar). 

How do I choose a sign company?

After doing your research and reviewing examples of their work, consider as you would with any supplier:

the quality of the signs offered

the sign company’s ability to design and deliver a sign that fits your needs

the product knowledge and experience of the sign company’s personnel

the price, quality and value offered

the follow-up and ongoing service provided

Remember to compare apples with apples if you are considering different sign companies for your work. A poorly designed and inferior, low-quality sign won’t really save you any money at all in the long run.